Privacy Policy

Overview

vronexlighting.com is operated by Vronex Enterprise ("we", "us" or "our"). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit the website or buy from us.

By using the website or placing an order, you agree to the practices described in this policy. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

Information We Collect

When you place an order, contact us or use the website, we may collect:

• Contact details — your name, phone number and email address.
• Billing and shipping addresses, including PIN code.
• Order details — products purchased, order value, payment method and order history.
• Messages you send us through the contact form, email, phone or WhatsApp.
• Technical data — IP address, browser type, device information and pages visited, collected automatically.

Payment Information

Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, net banking and wallet details are entered on Razorpay's secure checkout and are never stored on our servers. We only receive a payment confirmation and transaction reference for your order.

Razorpay's handling of your payment data is governed by its own privacy policy.

How We Use Your Information

• To process, confirm, ship and deliver your orders.
• To process payments, cancellations, returns, refunds and warranty claims.
• To send order confirmations and delivery updates by email, SMS or WhatsApp.
• To respond to enquiries, bulk quotes and customer support requests.
• To prevent fraud and misuse of the website.
• To improve our website, products and services.
• To comply with legal, tax and accounting obligations.

Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our business:

• Payment gateway (Razorpay) — to process online payments and refunds.
• Courier and logistics partners — your name, phone number and delivery address, to deliver your order.
• Service providers who host the website, send emails or help us operate the store, under confidentiality obligations.
• Government or law-enforcement authorities, when required by law or to protect our legal rights.

Cookies & Local Storage

We use essential cookies and your browser's local storage to keep the website working — for example, to remember the items in your cart and your wishlist on this device. We may also use analytics cookies to understand how the website is used.

You can clear or block cookies in your browser settings. Some features, such as the cart, may not work without them.

Data Retention

We keep order and invoice records for as long as required by tax and accounting laws in India. Other personal information is kept only as long as needed for the purposes described in this policy, after which it is deleted or anonymised.

Data Security

We use reasonable security practices, including encrypted HTTPS connections, to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may ask us to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Delete your information, except records we must keep by law.
• Withdraw any consent you have given us.

To make a request, email vronexenterprise@gmail.com. We may need to verify your identity before acting on it. To delete your account, follow the steps at vronexlighting.com/account-deletion.

Children's Privacy

The website is not intended for anyone under 18. We do not knowingly collect personal information from children.

Third-Party Links

The website may contain links to third-party websites. We are not responsible for their content or privacy practices.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, complaints about this policy or the handling of your personal information can be sent to our Grievance Officer:

• Name: Gohil Raj Anjaybhai (Proprietor)
• Email: vronexenterprise@gmail.com
• Phone: +91 79844 85046
• Address: Vronex Enterprise, 4th Floor, D-19, Sumeru City Mall, Opp. Krishna Township, Satellite Road, Mota Varachha, Surat, Gujarat – 394105, India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always posted on this page with its "Last updated" date.