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Legal

Refund & Returns Policy

At Vronex, we strive to ensure customer satisfaction. Our return policy lasts 10 days from the date of delivery.

Overview

At Vronex, we strive to ensure customer satisfaction. Our return policy lasts 10 days from the date of delivery. If 10 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

Please do not send your purchase back to the supplier.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Custom or special-order products, including bulk-cut LED strip
  • Fixtures that have been installed or used
  • Products with tampered or missing QC seals
  • SMPS drivers with cut or modified wiring

Warranty Claims

Our products are covered by a replacement warranty against manufacturing defects for the period stated on the product page.

  • Warranty covers manufacturing defects such as driver failure or dead LEDs under normal use.
  • Warranty does not cover damage from voltage surges, water ingress outside the rated protection, physical damage, or incorrect wiring.
  • To raise a claim, contact us with your order number and a short description or photo of the fault.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Item not in original condition
  • Item damaged or missing parts (not due to our error)
  • Item returned after 10 days of delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited automatically to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund:

  1. 1Check your bank account again.
  2. 2Contact your credit card company.
  3. 3Contact your bank (processing times may vary).

If you still have not received your refund, contact us at info.vronex@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange, email us at info.vronex@gmail.com.

Return Address: Vronex, Plot 12, GIDC Industrial Estate, Katargam, Surat – 395004, Gujarat, India.

Shipping Returns

Customers are responsible for return shipping costs. Shipping costs are non-refundable.

For high-value items, we recommend using a trackable shipping service.

Need Help?

For refund and return inquiries: