Cancellation & Refund Policy

Overview

This policy applies to all orders placed on vronexlighting.com, operated by Vronex Enterprise. It explains how you can cancel an order, return a product and receive a refund.

Order Cancellation

• You can cancel your order free of charge any time before it is dispatched.
• To cancel, email vronexenterprise@gmail.com or call +91 79844 85046 with your order number.
• Prepaid orders cancelled before dispatch are refunded in full to the original payment method.
• Once an order has been dispatched it can no longer be cancelled, but you can return it under the returns policy below.
• We may cancel an order if a product is out of stock, the delivery PIN code is not serviceable, or the order cannot be verified. Any amount paid is refunded in full.

Returns

You can request a return within 7 days of delivery. To be eligible, the product must be:

• Unused and not installed
• In its original condition, with all accessories, the driver and any manuals
• In its original packaging, with QC seals intact
• Accompanied by the invoice or order confirmation

Products that show visible signs of use or damage after delivery are not eligible for return.

Damaged, Defective, Wrong or Missing Items

If your order arrives damaged, defective, different from what you ordered, or with items or components missing, contact us within 48 hours of delivery with your order number and photos of the product and packaging (an unboxing video helps). Reports made after 48 hours may not be eligible.

If the outer package is visibly damaged or tampered with at delivery, please refuse it and inform us immediately.

After verification we will send a free replacement or the missing items, or issue a full refund, including any shipping charges, and we cover the return shipping cost.

Non-Returnable Items

• Products that have been installed, wired or used
• Products with tampered, damaged or missing QC seals
• Products damaged by incorrect wiring, voltage fluctuations or mishandling after delivery
• Bulk, project or custom orders supplied against a specific quotation, unless defective
• Personalised or customised products, unless the product page states they can be returned

How to Request a Return

1. 1Email vronexenterprise@gmail.com or call +91 79844 85046 within 7 days of delivery with your order number and the reason for the return.
2. 2We confirm whether the product is eligible and share the return instructions.
3. 3Pack the product securely in its original packaging and ship it to our return address.
4. 4Once we receive and inspect the product, we notify you whether the refund or replacement is approved.

Return address: Vronex Enterprise, 4th Floor, D-19, Sumeru City Mall, Opp. Krishna Township, Satellite Road, Mota Varachha, Surat, Gujarat – 394105, India. Please contact us before sending a return.

Refunds

Approved refunds are processed within 5–10 business days:

• Prepaid orders (UPI, card, net banking, wallet) are refunded to the original payment method through Razorpay.
• Cash on Delivery orders are refunded by bank transfer or UPI to the account details you share with us.
• Shipping charges are refunded when the order is cancelled before dispatch, or when the product was damaged, defective or wrong.

Return Shipping

For change-of-mind returns, you pay the return shipping cost, and the original shipping charge is not refunded. For damaged, defective or wrong products, we bear the return shipping cost.

We recommend a trackable courier for returns, as we cannot be responsible for items lost in return transit.

Warranty Claims

Our products are covered by a replacement warranty against manufacturing defects for the period stated on the product page.

• The warranty covers manufacturing defects such as driver failure or dead LEDs under normal use.
• It does not cover damage from voltage surges, water ingress beyond the rated protection, physical damage, or incorrect wiring.
• To raise a claim, contact us with your order number and a short description or photo of the fault.

Late or Missing Refunds

If you haven't received your refund:

1. 1Check your bank account again.
2. 2Contact your card issuer or bank, as processing times vary.
3. 3If you still have not received it, email vronexenterprise@gmail.com with your order number.

Need Help?

• Email: vronexenterprise@gmail.com
• Phone: +91 79844 85046 (Mon – Sat, 10:00 AM – 7:00 PM)
• Address: Vronex Enterprise, 4th Floor, D-19, Sumeru City Mall, Opp. Krishna Township, Satellite Road, Mota Varachha, Surat, Gujarat – 394105, India